Euroflex USA Warranty

Performance & Quality You Can Rely On

Euroflex Vapour steam cleaners are engineered and designed for continued high performance and longevity. This why Euroflex USA offers a 5 Year Limited Warranty on parts and labor on all its Vapour steam cleaners. If a Euroflex steam cleaner is used as intended and according to the instructions in the included manual, and breaks down within the warranty period, Euroflex USA will either repair or replace it at no charge to you within 5 years of purchase.

Click here to read the full product warranty

Limited Lifetime Warranty on the Boiler

The boiler in every Euroflex Vapour steam cleaner is built to last for as long as you own it. In the event the boiler fails or corrodes, Euroflex USA will repair or replace it. 

What’s Not Covered

There are, however, some circumstances in which a Euroflex USA warranty doesn’t cover the repair or replacement of a steam cleaner. Here are a list of exclusions from our warranty:

  • Purchases from Unauthorized Sellers. Purchases of Euroflex steam mops and cleaners from unauthorized dealers or resellers are not covered by the Euroflex warranty. Euroflex’s warranty specifically are NOT valid when purchased from Alibaba, AliExpress, EBay, Temu or any other online marketplace reseller. For a complete list of authorized resellers visit our home page at www.euroflexproducts.com.
  • Normal Wear & Tear. Normal wear and tear, including parts that might wear out over time, i.e. included accessories and attachments.
  • Accidental Damage. Damage that occurred from accidental mishaps and not related to a manufacturing defect or failure.
  • Damage Due to Improper Use. Damage as a result of use not in accordance with the instruction manual. Damage caused by not carrying out the recommended care and maintenance.
  • External Source of Damage. Damage from external sources such as transit, weather, electrical outages or power surges.
  • Force Majeure. Failures caused by circumstances outside of Euroflex USA’s control.
  • Negligence & Misuse. Costs, damages or repairs incurred as a result of, due to, or from:
    • Negligent use, misuse, neglect or careless operation of the steam cleaner;
    • Use of the Euroflex steam cleaner which is not in accordance with the Euroflex Operating Manual;
    • Use of a Euroflex steam cleaner for anything other than normal domestic household purposes in the country in which it was purchased.
    • Use of parts not assembled or installed in accordance with the instructions of Euroflex.
    • Use of parts and accessories which are not Euroflex USA Genuine Components.
    • Faulty assembly or installation (except where carried out by Euroflex USA).
    • Repairs or alterations carried out by parties other than Euroflex USA or its authorized agents.

File a Warranty Claim

If troubleshooting hasn’t resolved your issue, please contact us by emailing [email protected], filling out this form, or calling us at 844-468-6379 where a Euroflex USA support representative can help you process your warranty claim. From here, we’ll decide whether you need a cost-free repair or replacement and let you know the next steps.

UPDATED: 02/01/2022